Returns

Read below to make a return.

As a consumer, you always have a 14-day right of withdrawal according to the Distance Contracts Act (click here to see it). The right of withdrawal applies from the day you receive the item. The item must be returned in unused and unaltered condition. The buyer is responsible for the return shipping in case of a canceled purchase, and the responsibility for ensuring that the item returns to us also lies with the buyer. Always send packages directly to our address and NOT to any agent. If we need to go to an agent to pick up the product, we will charge an administrative fee of 299:- for this.

With us, it is SIMPLE and HASSLE-FREE to make a return.

If you want to make a return and use our return slip, the shipping cost is SEK 99, which is often much cheaper than going directly to the post office or DHL and sending directly to us.

We comply with the law on distance contracts. In the event of any disputes, we refer you to contact your consumer advisor in the first instance and ARN in the second instance. We always follow their advice.

As a customer of PIPEREBEL, in addition to the statutory 14-day right of cancellation, you have ANOTHER 86 days to cancel.

CLICK HERE TO MAKE A RETURN REQUEST

Address if you want to use your own return slip:

JAPS Trollhattan AB / Piperebel
Svanvägen 2
461 77  Sjuntorp
Sweden