Returns

Read below to make a return.

As a consumer, you always have a 14-day right of withdrawal according to the Distance Selling Act (click here to see it). The right of withdrawal applies from the day you receive the item. The item must be returned unused and unchanged. The buyer is responsible for the return shipping cost for a withdrawn purchase and also the responsibility for the item returning to us lies with the buyer. Always send packages that go DIRECTLY to our address and NOT to any agent. If we have to go to an agent to pick up the product, we charge an administrative fee of 299:- for this.

With us, it is SIMPLE and HASSLE-FREE to make a return.

If you want to make a return and use our return label, the shipping cost is 99:-, which is often much cheaper than going directly to the post office or DHL and sending directly to us.

We comply with the Distance Contracts Act. In case of disputes, we primarily refer you to contact your consumer advisor and secondly ARN. We always follow their advice.

As a customer of PIPEREBEL, you have, in addition to the statutory 14-day right of withdrawal, AN ADDITIONAL 86 days to change your mind.

CLICK HERE TO MAKE A RETURN REQUEST

Address if you want to use your own return label:

JAPS Trollhattan AB / Piperebel
Svanvägen 2
461 77 Sjuntorp
Sweden