Terms of Purchase
Prices:
All prices include Swedish VAT (25%). We reserve the right for any printing and typing errors.
Shipping:
We use DHL and Postnord as partners for delivery. Our hope is that the package will be sent from us no later than the day after the order, but sometimes it may take a little longer, up to three days we consider reasonable. Our cheapest shipping for orders under 600:- is 59:-, if the amount is over 599:- we have free shipping options. Both DHL and Postnord are quite fast when it comes to delivering packages, it usually takes 1-3 days, depending a bit on where in the country you are. Sometimes shipping can take a little longer, especially during campaigns and sales but also during our partners' high seasons like Black Friday and before Christmas.
Uncollected packages:
If the package is not collected within the timeframe specified by our carrier, the package will automatically be returned to us. We will then charge 299:- for uncollected packages, this covers the costs we have to deliver the item to you. If you want the package sent again, we can send it as soon as we see that the fee has been paid.
Transport damages:
Always check your package when you receive it. If you see any damage immediately, it must be reported to the driver / pickup point directly upon delivery. If you receive an item and only notice upon unpacking that the item is transport damaged, please contact us within seven days.
Right of withdrawal:
As a consumer, you always have 14 days right of withdrawal according to the Distance Selling Act (click here to see it). The right of withdrawal applies from the day you receive the item. The item must be returned unused and unchanged. The buyer is responsible for the return shipping cost for withdrawn purchases and also responsible for the item returning to us. Always send packages DIRECTLY to our address and NOT to any agent. If we have to go to an agent to pick up the product, we charge an administrative fee of 299:- for this.
With us, it is EASY and HASSLE-FREE to make a return. If you want to return all or some of the products, just send them to the address at the bottom of this page along with a delivery note or a copy of it that came with your order so we know who the return is from.
We follow the Distance Selling Act. In case of disputes, we primarily refer you to contact your consumer advisor and secondly ARN. We always follow their advice.
As a customer of PIPEREBEL, you have, in addition to the statutory 14 days right of withdrawal, AN ADDITIONAL 86 days to change your mind.
We ALWAYS offer 100 DAYS OPEN PURCHASE, without problems and hassle with the same rules as the first 14 days.
Complaints:
In case of a complaint, you must always notify us in advance before sending the products to us, so that we can send you a shipping label. If you send in a damaged product without first notifying us, we will reimburse you for your return shipping. If it turns out that it is not a complaint but that the product has been used incorrectly, we do not reimburse the return shipping or the product, but you of course have the option to have the product sent back to you again at a shipping cost.
We follow the Distance Selling Act.
Handling of personal data:
In accordance with GDPR, we save the following personal data about our customers:
Customers: first name, last name, company/organization, email, personal/org. number, VAT number, address, postal code, city, country and phone number.
Orders: IP address, email, personal/org. number, VAT number, address, company, first name, last name, address, postal code, city, phone number.
We process your personal data to:
- Administer your purchase or order.
- Communicate with you in connection with the purchase.
- Send marketing and customized information about products or your shopping cart to you.
- Give you customized marketing in digital channels.
- Help you with customer service matters.
- Fulfill legal obligations such as right of withdrawal, complaints and comply with the Accounting Act.
As a customer, you can at any time request an extract, correction or deletion of this information.
Contact information:
Piperebel is operated by JAPS Trollhattan AB
Address:
JAPS Trollhättan AB
Piperebel
Svanvägen 2
461 77 SJUNTORP
Org. Nr: 559402-4985
VAT Nr: SE559402498501